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| Support |
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The  support and maintenance program provides a combination of all the support services required to keep your solution up and running and your files quickly available for years to come. Refer to the training videos for up to date information on how to use and to care for the scanners. |
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| User Resources |
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| Efact "How to" Videos |
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| Scanner Maintenance Vidoes |
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| Panasonic 2026/2046 Scanner Maintenance Videos |
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| Yearly Maintenance & Warranty Information |
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Yearly Support
The annual contract provides customers with advanced replacement parts delivery, 8X5 unlimited technical phone support, software updates, upgrades and new feature releases. Advanced replacement is subject to availability in some states. |
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agrees to provide the services as outlined in this program within the following parameters:
- services will respond to reported issues within 1 business day of receipt of request during normal business hours (Mon-Fri 8:30AM-5:30PM EST)
- Scanner coverage does not insure consumables such as rollers, or physical damage from staples, paperclips, or liquids (*see services not included for more information).
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Services do not include*:
- Assistance with virus or spyware issues.
- Troubleshooting of hardware issues on the scanning workstation that are not directly related to .
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“The tech support we have received since purchasing the program has been nothing short of stupendous! When I have had a question, I email the support team and within minutes I am contacted with assitance. Not another program in our office can boast of that quality of support!
In the year since we purchased this program, it has proven itself invaluable in saving our firm time and money."
Devon Clement
Shaheen Guerrera & O'Leary, LLC
North Andover, MA 01845
www.sgolawoffice.com
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